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The Multilingual Conversation Challenge, Part 2: Logistical Challenges
In our last piece on this topic, we examined some of the technology challenges that stymy enterprises as they try to build conversation agents, such as chatbots, for multilingual audiences. Many developers express a pessimistic outlook abou...
Arle Lommel - February 5, 2020
Chatbots
Global content
Intelligent Content
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Don’t Let Searches for Support Content Fade Away
Are you leaving customers in the lurch when it comes to discovering the most relevant entries when asking questions of your localized knowledge base? Our research confirms that organizations tend to spend a lot of money creating a great dea...
Rebecca Ray - January 15, 2020
Chatbots
Customer experience
Customer support
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The Multilingual Conversation Challenge, Part 1: Technology
Chatbots, machine-authored text, and automated information retrieval and summarization are increasingly important to global businesses seeking to interact more efficiently with customers and meet their needs. Recent developments in this are...
Arle Lommel - December 4, 2019
Artificial intelligence
Chatbots
Global content
Intelligent content
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Artificial Languages and the Dream of Universal Knowledge
What do Barsoomian, Esperanto, Klingon, Ku, Na’vi, and Tenctonese have in common? They’re all languages created for sci-fi films, except for Esperanto, whose developer, Ludwig Zamenhof, sought to create a universal means of communication. T...
Arle Lommel - October 23, 2019
Artificial intelligence
Automated content enrichment
Chatbots
Intelligent content
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Knowledge Base Content Is Part of Global CX, Too
Organizations usually don’t invest much money or energy incorporating their knowledge bases (KBs) into the global customer experience (CX) – whether it’s for an original language or a localized version for other markets. This is despite the...
Rebecca Ray - July 30, 2019
Chatbots
Customer experience
Customer support
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