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Automated Interpreting: A Blessing or a Curse?
Some people feel that using artificial intelligence (AI) to interpret human speech is a curse because individuals using the service could suffer harm due to mistranslations or because interpreters might lose their livelihood. Others embrace...
CSA Research - November 20, 2023
Artificial intelligence
Customer experience
Customer support
Industry news
Interpreting
Interpreting technology
Quality
Technology adoption
Automated Interpreting
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Localization Opportunities Courtesy of the Titanium Economy
There hasn’t been much discussion of what the Titanium Economy might be able to learn from the localization industry – language service providers or buy-side localization teams – as it relates to easing and speeding up the globalization jou...
Rebecca Ray - April 25, 2023
Business process globalization
Globalization Maturity
Customer support
Digital transformation
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How to Prevent – or Fix – eCommerce Blockers for International Travelers
At last – though with restrictions – international travel is starting up again. Whether for business, vacations, or long-awaited reunions with family and friends, people are beginning to cross borders and visit locations outside their home...
Alison Toon - November 10, 2021
Business process globalization
Customer experience
Customer support
Quality
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Does Language Matter? The Impact of Language on the Customer Journey
Marketers strive to create the ultimate customer experience (CX), but we find that few spare more than a moment’s thought for how their home-market customer journey will work in other languages or countries. As a result, many businesses mis...
CSA Research - June 10, 2020
Customer experience
Customer support
Digital transformation
Market entry
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Global Customer Experience Is Yesterday
How companies respond to COVID-19 is showing just how seriously they treat the customer experience. Those that had good systems and processes in place before the pandemic have fared well, while others are finding that their costs are higher...
Arle Lommel - April 22, 2020
Crisis preparedness
Customer experience
Customer support
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